FAQ - Out of the Ordinary Photography

Most of my customers are from referrals from previous customers and already have an idea about me and my work. BUT if you're new here, welcome, and please review some of the FAQ's.


Why choose Out of the Ordinary to capture your wedding? 


This is one of the most basic job interview style questions. I will try and compare myself to the wedding photography industry as a whole.


Most importantly we are a husband and wife team. This means we have communication down to usually nothing more than making eye contact. Through the whole wedding planning process, the two of us are planning your wedding from home right along with you.  We both have a great sense of humor and creativity. Over time, like most successful married people in business, we have learned how to play off each other to get the best overall outcome.


Experienced:

~We are probably the most experienced in the area when it comes to not just photography but graphic design. This means we have, more than likely, experienced any mishaps or situations that may come up during a wedding day. We have no delay or loss of quality when reacting to change.

~We know what works and what doesn't. Getting a certain photo is an active choice, not a chance capture or even a happy accident.

~Customer service in the photography world is always the last talent to be polished. A photographer can be very good technically but if they fail at social skills so will the creativity of your day.

~We have been doing this long enough to know it is your day, not ours. We are not trying to fill a portfolio for ourselves or stressing you out to get what we want. Part of a wedding photographers job is to make you want to or even enjoy getting photos.


Customer service:

Planning a wedding can be stressful. It is my job to make sure that stress is as low as possible. I don't support the idea of "that is not what I was hired for" or "not my problem".  Your comfort is very important to me because it shows in photos.


Organized:

When it comes to wedding planning, an actual plan is very important, but the best-planned weddings always need some degree of adjustment.  I see many hired staff in the wedding industry who have difficulties with things not going as planned. Organization to us is not just having a plan, we are also able to reorganize when the plan changes.


Understanding:

We understand everyone has different needs and expectations.  We have worked with different nationalities, health, political, religious, same-sex couples, gender differences and so on. We honestly have no objections to special needs or requests. There is currently no group I would not feel comfortable working with. It is your day, after all. 


What do I need to know when comparing photographers prices?


This is probably your first time planning a wedding or maybe your first time to hire an event photographer. If you are shopping around or considering us, the pricing, in general, may be understandably confusing.

For those shopping different photographers there is a huge difference in what is offered. The wedding photography industry is always changing. Some photographers may actually be listing the final price while others may have a very low starting price that inflates when you finally get the actual product you wanted. In some cases, you may think you're signing up for a specific photographer only to find out on your wedding day that was never their actual intention.


Things that are important:


Customer service:

Next to photo quality this should be next in importance. In any art field, you have some very talented individuals who have allowed their greatness to go to their head. In these situations, you may realize far too late the customer service has actually been reversed. In many cases, the artist actually expects special treatment from those that hired them. In photography, this is tolerated fairly well in the fashion and portrait industry. At weddings, this can be a very frustrating and a stressful situation. You will more than likely end up with some good photos but not without suffering to get them. Look for very low drama photographers who answer your questions with patience. Make sure they give you the feeling that you at least co-run the event.


Equipment:

You can be the best photographer in the world and capture some wonderful photos on the cheapest cameras. When it comes to the wedding day though, equipment matters. Backup equipment also matters. Professional grade cameras, lens, flashes, and lighting are just a start of what is needed to be prepared. On the other hand, I've seen some with amazing equipment but fail to know how to use it. Make sure your photographer is ready and look for both outside and inside examples.


Photo quality:

This used to be easier for the average person to see. Now we mostly use phones. A low-quality image may look great on a phone but when you go to make a large canvas print you notice the quality is not that good. As you move forward with selecting a photographer, make sure you address the quality that will be provided and if they'll be large enough for any size prints.


Print packages:

While we offer the ability to buy prints, technology has advanced past the old print sales schemes of the past. It used to be the only way photographers made money. The advancements in digital cameras made this obsolete. In the interest of making extra profits, it is now making a come back. The truth is, print credits or packages are often up-charging of products 300-400%. This means the $200 credit they gave you is actually $25-$50 in real value. Some are even charging per digital photo now. Make sure you know what is included and get a photo release. You can compare printing prices at many online photo labs. Check out nationsphotolab.com or mpix.com for great pro quality, reasonable prices and most of all, great customer service.


Albums:

Not all albums are the same. Be wary of a free album offer, it may actually be around a $50 or lower value. We sell quality guaranteed albums that last and have a lifetime warranty.


Photo release and owning all your photos:

Not all photographers offer photo releases or all of your photos. Owning all your photos is a big portion of what you pay for. You should get a photo release and all your photos included in a package.  Doing this after the fact can be very expensive to near impossible. Make sure logos or other markings will be off the final product.


Processing and editing:

Not every photo retoucher or designer is the same. The best-kept secret, or at least avoided topic, is processing and editing. I am a degreed graphic designer and have worked in the corporate field fixing many other professionals' photos. I create Adobe Lightroom and Photoshop filter presets and actions for other professionals, often to fix whole events. The truth is, cameras themselves do some touch-ups and edits as it processes a photo internally. Any photo you see today has been processed and edited to some degree. Sometimes you can have mechanical, technical or even environmental issues that cause certain or all photos to be skewed incorrectly. A good designer behind the camera helps prevent the need for one after the fact. We also do all processing, editing, and design work in-house. Our priority is to keep your memories safe and of the highest quality so we never outsource your images to unknown wholesale companies. Ask your photographer who does their basic design work and who does the extreme editing if needed. See more on editing here


Who will actually be your photographer:

There is a new trend in wedding photography. A photographer will intentionally book multiple weddings on the same date.  They never actually intend on covering all the dates personally. This is physically impossible. They instead excuse themselves, sometimes, as late as the day of your wedding. You can research this easy enough by searching online reviews and seeing multiple reviews for the same day. The reviews will usually show different names than the originally intended photographer. The photographer you get is usually paid 2-3 times less than what you are paying for the one you thought you booked.  Sometimes the photographer is not getting paid at all. How does this happen? My email is bombarded daily with two things that relate to this. (1) Individuals looking to get trained in the wedding photography business. Most willing to do this for free. (2) Offers on low-cost bulk processing and editing. Some have chosen to combine these together offering an unknown product at huge markups. The end result is a gamble.


You may also see it worded differently. "Associate Photographer" is another name for NOT the main photographer. Make sure you're talking to the photographer who will be covering your wedding from day one. Ask them how often they've had other photographers covering their weddings. If they stumble or give you some ridiculous amount of weddings not actually being covered by them, move onto someone else. Chances are the work you see is probably not theirs. Don't throw away thousands of dollars on an unknown person.


What are your pricing options?


We offer many popular packages and will also customize to fit your needs and budget when possible. If you don't see something or want something different, just ask.


$1200 Hourly: (minimum 3 hours, additional hours $400/per hr) includes:

~3 hours of single photographer coverage with a mix of candid, traditional, details and creative styles

~All your high-quality digital photos of wedding day on USB

~Edited/touch-ups with added varieties of color, b/w, and/or artistic when possible

~Online personal photo gallery

~Unlimited phone meetings when time permits

~Photo release


$1950 Lilac package includes: 

~2 photographers on location with a mix of candid, traditional, details and creative styles

~Ceremony with 2 photographer coverage

~Formals coverage (family, wedding party, bride and groom)

~Reception  coverage

~All your high-quality digital photos of wedding day on USB

~Edited/touch-ups with added varieties of color, b/w, and/or artistic when possible

~Online personal photo gallery

~6-hour coverage limit

~One local physical meeting if needed

~Unlimited phone meetings when time permits

~Help construct a wedding photo timeline when needed

~Photo release


$2550 Daisy package includes:

~2 photographers on location with a mix of candid, traditional, details and creative styles

~1-hour pre-ceremony coverage (This can be filled with getting ready, first-look or  pre-ceremony formals)

~Ceremony with 2 photographer coverage

~Formals coverage (family, wedding party, bride and groom)

~Reception coverage

~All your high-quality digital photos of wedding day on USB

~Edited/touch-ups with added varieties of color, b/w, and/or artistic when possible

~Online personal photo gallery

~No set end time, up until the last Reception song or 11 pm, whichever comes first

~One local physical meeting if needed

~Unlimited phone meetings when time permits

~Help construct a wedding photo timeline when needed

~Photo release


$4200 Rose package includes:

~Free Local Engagement session or slideshow

~2 photographers on location with a mix of candid, traditional, details and creative styles

~2-hour pre-ceremony coverage (This can be filled with getting ready, first-look or  pre-ceremony formals)

~Ceremony with two photographer coverage

~Formals coverage (family, wedding party, bride and groom)

~Reception coverage with two photographer coverage

~All your high-quality digital photos of wedding day on USB

~12 x 12 custom designed album

~Edited/touch-ups with added varieties of color, b/w, and/or artistic when possible

~Online personal photo gallery

~No set end time, but no later than 12:30 am

~1-2 local physical meetings if needed

~Unlimited phone meetings when time permits

~Help construct a wedding photo timeline when needed

~Photo release


We also offer other options:

$150/hr open-air photo booth

$300 Engagement session

$1395 Coffee table Album 12x12

Additional Extended First Look / Pre-ceremony coverage $300/hr


How much is the deposit/retainer fee to hold the date and what is the payment process? $300 non-refundable deposit and a signed contract to hold the date. Your date will not be held tentative for any reason and will be open to anyone until a deposit and a signed contract are given. After you sign the contract you may either make payments or pay the day of. The final full balance is due on the day of. Check, money order or cash accepted. If final balance is not paid after I took the photos no photos will be given until it is paid in full and cleared.


What is the process, do I have to meet with you and how many times? I leave it completely up to the couple. It's usually about 50/50. I hear all the time "we did it because that's what everyone else does". :) If you do choose to meet it would be once beforehand, the rest can be done over the phone, email, etc. In most cases a lot of couples are either out-of-state or have such a busy schedule between planning and work demands that it is very hard to meet. I understand this and try my best to keep my website up-to-date with all my latest work and information. I also have many examples out there and am willing to send even more over email. The photos you see online will be much like the photos you see in person, high quality, and a variety. I do believe in chemistry and it is very important to feel comfortable with your photographer so if you prefer to meet, that's OK. If you don't, that's OK too. Either way is fine with me.


Do you offer discounted prices for off-season (winter) weddings or Friday or Sunday weddings? I do not offer discounts or specials as my pricing is based on time consumed and I put in equal amount of time into each event and processing.


Do you hold wedding dates tentative? No. First come first serve.


For weddings - What do you cover? Each wedding is different, I work around your event within your package choice. See Package details 


Can I give you a photo list of the family or guests that I want in formal group photos or of other creative ideas? Yes, but please DO NOT SEND IT IN EXCEL. Send a regular list in an email or Word doc. Also, I do not need a list of the basic things I will already capture at a wedding, such as "ceremony kiss" or "cake cutting".


Do you offer hourly coverage for weddings? We have a 3-hour package for $1200 and $400 each additional hour.


Do you cover the Groom getting ready too? If your package includes getting ready the primarily getting ready coverage is with the Bride (if wanted) but if the Groom is at or near the same location as the bride, then I will cover the Groom getting ready too if we have time. If the Bride & Groom are in two different locations far from each other, I recommend that you add on a second photographer to your package (for an additional $750) if you definitely want coverage of the Groom getting ready.


What time do you want me to do my hair? The answer is: I have no idea. I'm not being sarcastic here, I'm being honest. Because I don't know your hair type or hair stylist and how long it is going to take them, along with what style you are doing. I leave that up to you two to determine. I just show up and take photos of it in any shape or form. You could be half ready and the show must go on! Some want photos of their hair being done, some want photos of their hair after only. Some want make-up being put on and some want it already on when I arrive. what you do in that time is up to you and I take photos as it happens. If you want formal photos taken of girls only, allow a half hour for them before the ceremony or before the limo picks you up. If you want a "First Look" or ALL formal photos with family done of you and your future husband before the ceremony, add another hour of extended First look coverage before the ceremony starts or the limo picks you up.


How long have you been doing photography, particularly weddings? Weddings: Since 2003, I started part-time and then went full-time a couple years from there. When I was able, I left my day job to focus all of my time on it during the main season. Photography in general: I'd say since about 1994 when I started doing amateur photographer with my best friend when we were teenagers. After that, I did some family photography for friends. Then I went to college at Sage College of Albany for two years. There I majored in Graphic Design and took a photography class in B&W Photography where I did the old manual camera, film, film processing, and darkroom processing. From there I started a career at State Farm Insurance company doing internal event coverage in photography and designed their monthly publication. I also did employee studio photos and did some web design work there as well. When they switched my role there I moved on to a local newspaper job where I only did ad design. But also during this time I did weddings full time as well. Now I do photography as a full-time business. 


How many weddings have you done? So far, over 600 and growing.


Do you cover the rehearsal? If you want rehearsal coverage, it's $1200 additional added to any package up to 3 hours, given that the additional date is open. If the wedding officiator has direct questions for me, please have them contact me directly at (518) 307-2747.


You seem to have a journalistic approach, do you take traditional formal portraits? Yes, I also take traditional formals, unless requested not to. 


How long do you stay at the reception? If you sign up for a non-set hourly package I make sure to get all the main events. I work with your DJ or band to know when the events are occurring. Such as the first dance, cake cutting, bouquet toss, guarder throw and any other special events. I also get table guest photos (when I can, sometimes guest are dancing or socializing, in that case, I try to do couple shots), decor, as well as freestyle dancing and group dances. I usually stay until the point when I covered all the scheduled events and photo requests, then I will touch-base with you before I leave. 50% of the time we stay to the end depends on a lot of variables.


Can I upgrade or change to a different package? Yes. just let me know and we'll adjust the price and coverage times.


Are there any hidden fees? No, the package price is the final price. Only additional charges could be an upfront travel fee for long distances, additional prints if requested, and/or advanced editing requests. see more on editing here


Do you have a limit on how many photos you take? No limit. But realize that each wedding/photoshoot is different. It varies depending on photogenic qualities and comfort, as well as how many events you have planned and how long your wedding is.


How many photos do I end up with? For weddings - approx. 900-1,200 photos, possibly more. On USB. For family/children/engagement/senior portrait photography - approx 80-200 photos.


Do you offer online ordering? yes


Why do you leave some photos not cropped that look like they should be? Or what if I want my image cropped in closer? This is actually quite simple and there are few reasons. The way I take the image or process the image after is so that can have flexibility.

1. A 4x6 dimension is skinnier than an 8x10 dimension, same for 5x7 vs. an 11x17. When you get photos developed at any lab, they either have to crop to fit the size you want or fit it closer. You never want a distorted image, or at least from a design standpoint. Granted the closer you crop in on any photo, digital, scanned or film, the quality goes down.

2. You can always crop later but you can never bring back what you cropped out.

3. Many online labs allow you to crop as you wish before you order. So given that all print sizes have different dimensions, I want you to have the choice of how you want it. If I crop it ahead of time without the other choices, you may not have that option when ordering.


How many images are edited? (meaning touch-ups and color correction) Usually, I end up editing the majority of them but not all of them. Basically, all those that need it from my point of view. I determine per event, per lighting situation, per couple, per circumstances. In the end, all photos should be print-ready unless otherwise requested.


Do you fix blemishes? Yes, I fix blemishes for the bride and groom in most the photos if needed, especially portrait formals and it is included with your package. I will fix other family or friends at an additional cost. It does not cover moles, freckles, scars or any natural blemishes unless otherwise asked before the photo processing. If you have a specific blemish question, please ask.


Are black & white and artsy versions included? Like the bouquet in color, rest in black & white style? Yes, some are at no extra charge. I use my best creative judgment to convert the ones I feel would look great in grayscale/b&w/sepia. I take all photos in color digital and usually keep the original version also. Same goes for the artsy ones. So you have a choice between them all. If you find later that I didn't convert one that you'd like to have in black & white, let me know and I will do so for you. There are many programs and photo labs that can do it for you as well.


What happens with dark churches that don't allow flash photography? Always ask if your photographer can use flash photography or if the person marrying you allows it. It sometimes is personal preference or building preference. Then let your photographer know before you hire them. Whether it be inside a church or not, this can be a hard task for some. Sometimes it is just not allowed during the Ceremony but is allowed while walking down the aisle entering and exiting. If the answer is a solid no, it might be possible to "stage" a re-enactment once the official ceremony is over. Most are not into this idea or have no time if a Mass is coming in after. I personally don't prefer this option because you lose the real-life version and you lose the emotion of the moment and guest won't be seated anymore. Some don't allow photography at all and you will have no record of your Ceremony. But it's better to know this all in advance and agreed upon by all parties involved. In churches, will my photographer be allowed to approach the altar for close-ups? If your photographer is restricted to the back of the church, there is obviously a limit on the types of images able to be captured. Long telephoto lenses can compensate, but there are many angles that are impossible to get from the rear of the church. Sometimes they allow only half way up the altar, which is better but not close enough to get what we'd like. Remember that most your photos will be the back of you in this case. Also, remember to ask beforehand if there is a balcony and if your photographer can go up during the Ceremony. My motto is always to be respectful but try to get the images as well.


Do you mind a videographer? I don't mind and will do my best to work with and/or around them. Remember the smaller the area the harder it is for me to avoid going in front or avoiding them being in the photos and vice-versa. Also, having a videographer means I cannot get as close to you as I may like (which I try to use the telephoto lens for). I may be off-center because I agree, they should be centered with a tripod and I will be beside them for most. Lastly, I may not get some creative angles as I normally would because of the limited access and photo opportunities while working around them, especially during the ceremony. I usually have no problems because in most cases, we communicate with each other constantly throughout the day. We work with Scotto Films often and recommend them.


Do you offer "coffee table" albums or "custom designed" storybook albums? Yes! We also do traditional albums. See my prices and wedding package options for all details and choices.


How long does it take to get my photos after my event? Approx. 10-14 weeks as high-resolution images on USB with photo release. In the Fall and holiday months, such as peak foliage, Thanksgiving, and Christmas, it may take an additional couple weeks. Usually, the weddings that are most affected by this are from September to December. If you have special requests, such as blemish touch-ups, it also may take longer.


Are the photos Copyright protected? Yes, but you have personal use rights see next question.


What is a photo release? And do I get a photo release with my photos? A photo release is a statement, with my signature as the photographer, that you own the photos until eternity. You may have to show this when you are getting prints of the photos I took. Most online places that you order from won't request one but if you take the photos to a local store or photo lab for prints, they may ask to see it as your photos will be considered professional. Not all photographers give a release or allow you to copy the photos, so if you don't have a release it is considered illegal to copy them. Think of it in the same way as artwork or a painting with copyrights. Only we allow you to do as you wish, you own them. Yes. You will get a release stating that you own the high-quality resolution photos to make prints, enlargements, projects, albums, manipulate, share, all the things you would do as if you took the photos yourself (except claim them other than Out of the Ordinary or Holly Greene as the original artist). I still have the right to use them for examples of my work, display or advertisement purposes online or print.( I will do my best to restrict the use when asked they not be shown)


What if I don't want to be online or used as advertisement? No problem, just let me know and state it on the contract.


Is wedding photography your only job? Yes. I also take other session type photos but on a limited basis.


What are your hours? I am available basically 7 days a week. I check email every day and we try to answer all phone calls from 9am-9pm, except during photo sessions, meetings or sleep.


Do you do engagement or couple photo sessions? See engagement photos Yes, an engagement photo session may be added to a wedding package of choice at any time for an additional $300 due the day of the engagement session. If you do not sign up for a wedding package it is separate $300 the day of the session. It works much like the other photo sessions, it is about 1.5 hrs long and you will own 80-200 photos with a photo release. Dates will be agreed upon by all parties. Rain date? No problem, we can reschedule for a better day. Think of creative ideas inside-outside such as the place you met or a place that is special to the both of you, as well as barns, fields, historic areas, parks, fences, steps, gates, benches, and so on.


Do you have backup photographers? Out of the Ordinary has never missed covering a scheduled event. If needed, I have about 5 photography friends that in an emergency I hope could be there for me as I would be for them. But I cannot guarantee any certain person on any certain date because they also have a schedule, it would be whomever I could find that is creatively responsible as possible.


Have you ever had a bridezilla?
Bridezilla - 2.5
Groomzilla - almost
Momzilla - 1
Dadzilla - 0
Mother-in-lawzilla - 3
Father-in-lawzilla -almost


How is your business approach different than others? It's Out of the Ordinary. I try different angles and ideas. Also, not many photographers give you ALL of the images that are mostly processed often including artistic versions. Most charge extra for this 100% of the time, and you get all your images at high resolution with a photo release to print where ever you like. We also do all the photography and editing ourselves.


How did you decide to get in your line of work? The first wedding I ever did was for free for a friend. It was film days so I never even got to see the results, just handed them over. I heard it was nice. It was a two-sided favor I guess to be honest because I learned so much about the business just in one wedding. My then boyfriend, now husband, found a newspaper clipping for the wedding after that one and we answered their call out to an amateur photographer to cover their wedding for $250. I took it! Ever since I've been booking weddings and my business grew into other aspects as well. Over 600 weddings later and I still love my work!


What do you like most about your job? Smiles and making memories.


If you were a customer, what do you wish you knew about your trade? Any inside secrets to share? Photographers like to share only their "show" work, make sure you see their work in ALL conditions such as low-lighting vs sunny. Action to stills. Candid to posed. Get to know how they handle all situations and location types (or similar). Make sure they are a good fit in all events so you both can feel comfortable with each other. Chemistry is important too. Also, don't pretend any emotion. Be happy, be sad, whatever it is, because TRUE emotion shows.


Describe the most common types of jobs you do for your clients. Weddings, Engagements, Family and Senior Portraits.


Do you do any sort of continuing education to stay up on the latest developments in your field? Besides on-going experience over all these years? Yes, I do lots of workshops and tutorials to keep up on photoshop and lightroom with the latest "actions" and constantly looking into the latest trends. The key to it all: LISTEN to your customers. Be open to new trends and open to critiques and understanding why. Can't get anywhere by sitting still.


Do you have transportation?

This seems to be a concern of couples who live in larger cities where it is common for people to not have a vehicle or driver license. I have both so transportation is not an issue.  


Do you offer video packages?


We offer video exclusively through Scotto Films



Have a question? Or one you think I should post? Email me: holly@ootophoto.com Please feel free to give us a call and Holly or Jim Greene will be happy to help! 518-307-2747


*Some exceptions may apply, please contact me for further details. Everything is analyzed on a case-by-case basis. If there are travel cost, a larger deposit/retainer fee may be needed up front due to booking a hotel ahead of time, etc.

Definition: JPG or JPEG (pronounced JAY-peg:) is a commonly used method of compression for photographic digital images. JPEG is often considered to be a file format. JPEG is the most common image format used by digital cameras and other photographic image capture devices; it is the most common format for storing and transmitting photographic images on the World Wide Web.

Definition: Sepia or Sepia tone (pronounced SEEP-ia) is when an image color mode is saturated to a brown or rust color hue. It's like black and white only it has a brown tint instead of grayscale. It tends to have an old fashioned rustic look.

Last updated August 2017. Some details may change slightly since last updated.



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